Patient360
Empowering patients and providers with seamless access to healthcare data
Role:
Product designer, UX researcher
Product:
Clinical web software
Duration: 8 months (Apr - November 2023)
Tools:
Figma
Duration:
6 months (July-December 2022)
A data crisis in U.S. healthcare
Today's healthcare data landscape is like a jungle, tangled with uncoordinated systems, policies, and protocols. As a result, critical information is missing in 15% of hospital visits. This presents one of the most significant challenges to public health: transforming a complex ecosystem of patient data into clear, accessible pathways for providers.
At Health Gorilla I spearheaded the design of Patient360, a clinical product that facilitates data retrieval and drives insights for practitioners. The result is a streamlined digital highway for medical records, offering a modern solution to a critical healthcare challenge through technology, research, and design.
Problem: Today’s healthcare data landscape is like a jungle.
Solution: Deliver clear, actionable data to drive better patient outcomes.
Goal: Build a responsive UI platform on top of Health Gorilla's API, for healthcare patients and providers to quickly and securely access, visualize, and share clinical data.
Research & analysis
I began by conducting a one-month user research study, to gain a better understanding of how care providers engage with record retrieval software. I used the insights gathered from research to create a user flow map.
Distributed survey to 200 healthcare professionals and analyzed quantitative feedback
Conducted five exploratory interviews with care providers to gather qualitative insights
I aggregated all of the insights I gained during research onto sticky notes, and used card sorting to group them in categories. I used this approach as the foundation for the information architecture and a user flow map of Patient360.
User flow map
This user flow map served as a blueprint for the Patient360 product journey. Creating this asset was an iterative process, and involved collaboration with engineering and product management teams to ensure technical feasibility and compliance.
Design and testing
Hand sketches and wireframes
Prototype
I used this prototype to conduct five usability tests, gathering feedback and qualitative data from Beta users. I applied my findings to the next round of design iteration, further refining the UX.
Shipping the product
After updating my designs with insights gained from usability testing, we were ready to develop a v1 Patient360 product. I facilitated a design hand-off with our front-end engineers, attending daily scrum meetings to ensure design alignment. When each section was complete in the production environment, I conducted a visual QA to ensure design accuracy and consistency.
Results and next steps
We shipped Patient360 in June 2023, and so far the product has been adopted by over 20 enterprise customers. We've observed the following results in the first six months since launch:
Nurses report saving an average of 10 minutes per patient when retrieving medical records, significantly boosting efficiency.
One customer experienced a 50% decrease in manual data entry, reducing errors and saving valuable time for medical staff.
A clinic saw a 25% improvement in appointment scheduling accuracy, leading to better patient flow and reduced wait times.
Patient360 recorded a 92% user satisfaction rating among care providers, reflecting its positive impact on their daily operations.
Moving forward, we remain committed to enhancing and improving Patient360 through ongoing efforts:
Expand Integration Capabilities: Actively partner and collaborate with more diverse electronic medical record (EMR) systems to significantly broaden our compatibility and reach
User Feedback-Driven Updates: Gather and incorporate user testing on a quarterly basis, to refine and improve the UX and functionality of Patient360
Accessibility Focus: Rigorously enhance the accessibility of Patient360, ensuring it's user-friendly for individuals with varying abilities and supports a wider range of assistive technologies.
Patient360
Empowering patients and providers with seamless access to healthcare data
Role:
Product designer, UX researcher
Product:
Clinical web software
Duration: 8 months (Apr - November 2023)
Tools:
Figma
Duration:
6 months (July-December 2022)
A data crisis in U.S. healthcare
Today's healthcare data landscape is like a jungle, tangled with uncoordinated systems, policies, and protocols. As a result, critical information is missing in 15% of hospital visits. This presents one of the most significant challenges to public health: transforming a complex ecosystem of patient data into clear, accessible pathways for providers.
At Health Gorilla I spearheaded the design of Patient360, a clinical product that facilitates data retrieval and drives insights for practitioners. The result is a streamlined digital highway for medical records, offering a modern solution to a critical healthcare challenge through technology, research, and design.
Problem: Today’s healthcare data landscape is like a jungle.
Solution: Deliver clear, actionable data to drive better patient outcomes.
Goal: Build a responsive UI platform on top of Health Gorilla's API, for healthcare patients and providers to quickly and securely access, visualize, and share clinical data.
Research & analysis
I began by conducting a one-month user research study, to gain a better understanding of how care providers engage with record retrieval software. I used the insights gathered from research to create a user flow map.
Distributed survey to 200 healthcare professionals and analyzed quantitative feedback
Conducted five exploratory interviews with care providers to gather qualitative insights
I aggregated all of the insights I gained during research onto sticky notes, and used card sorting to group them in categories. I used this approach as the foundation for the information architecture and a user flow map of Patient360.
User flow map
This user flow map served as a blueprint for the Patient360 product journey. Creating this asset was an iterative process, and involved collaboration with engineering and product management teams to ensure technical feasibility and compliance.
Design and testing
Hand sketches and wireframes
Prototype
I used this prototype to conduct five usability tests, gathering feedback and qualitative data from Beta users. I applied my findings to the next round of design iteration, further refining the UX.
Shipping the product
After updating my designs with insights gained from usability testing, we were ready to develop a v1 Patient360 product. I facilitated a design hand-off with our front-end engineers, attending daily scrum meetings to ensure design alignment. When each section was complete in the production environment, I conducted a visual QA to ensure design accuracy and consistency.
Results and next steps
We shipped Patient360 in June 2023, and so far the product has been adopted by over 20 enterprise customers. We've observed the following results in the first six months since launch:
Nurses report saving an average of 10 minutes per patient when retrieving medical records, significantly boosting efficiency.
One customer experienced a 50% decrease in manual data entry, reducing errors and saving valuable time for medical staff.
A clinic saw a 25% improvement in appointment scheduling accuracy, leading to better patient flow and reduced wait times.
Patient360 recorded a 92% user satisfaction rating among care providers, reflecting its positive impact on their daily operations.
Moving forward, we remain committed to enhancing and improving Patient360 through ongoing efforts:
Expand Integration Capabilities: Actively partner and collaborate with more diverse electronic medical record (EMR) systems to significantly broaden our compatibility and reach
User Feedback-Driven Updates: Gather and incorporate user testing on a quarterly basis, to refine and improve the UX and functionality of Patient360
Accessibility Focus: Rigorously enhance the accessibility of Patient360, ensuring it's user-friendly for individuals with varying abilities and supports a wider range of assistive technologies.
Patient360
Empowering patients and providers with seamless access to healthcare data
Role:
Product designer, UX researcher
Product:
Clinical web software
Duration: 8 months (Apr - November 2023)
Tools:
Figma
Duration:
6 months (July-December 2022)
A data crisis in U.S. healthcare
Today's healthcare data landscape is like a jungle, tangled with uncoordinated systems, policies, and protocols. As a result, critical information is missing in 15% of hospital visits. This presents one of the most significant challenges to public health: transforming a complex ecosystem of patient data into clear, accessible pathways for providers.
At Health Gorilla I spearheaded the design of Patient360, a clinical product that facilitates data retrieval and drives insights for practitioners. The result is a streamlined digital highway for medical records, offering a modern solution to a critical healthcare challenge through technology, research, and design.
Problem: Today’s healthcare data landscape is like a jungle.
Solution: Deliver clear, actionable data to drive better patient outcomes.
Goal: Build a responsive UI platform on top of Health Gorilla's API, for healthcare patients and providers to quickly and securely access, visualize, and share clinical data.
Research & analysis
I began by conducting a one-month user research study, to gain a better understanding of how care providers engage with record retrieval software. I used the insights gathered from research to create a user flow map.
Distributed survey to 200 healthcare professionals and analyzed quantitative feedback
Conducted five exploratory interviews with care providers to gather qualitative insights
I aggregated all of the insights I gained during research onto sticky notes, and used card sorting to group them in categories. I used this approach as the foundation for the information architecture and a user flow map of Patient360.
User flow map
This user flow map served as a blueprint for the Patient360 product journey. Creating this asset was an iterative process, and involved collaboration with engineering and product management teams to ensure technical feasibility and compliance.
Design and testing
Hand sketches and wireframes
Prototype
I used this prototype to conduct five usability tests, gathering feedback and qualitative data from Beta users. I applied my findings to the next round of design iteration, further refining the UX.
Shipping the product
After updating my designs with insights gained from usability testing, we were ready to develop a v1 Patient360 product. I facilitated a design hand-off with our front-end engineers, attending daily scrum meetings to ensure design alignment. When each section was complete in the production environment, I conducted a visual QA to ensure design accuracy and consistency.
Results and next steps
We shipped Patient360 in June 2023, and so far the product has been adopted by over 20 enterprise customers. We've observed the following results in the first six months since launch:
Nurses report saving an average of 10 minutes per patient when retrieving medical records, significantly boosting efficiency.
One customer experienced a 50% decrease in manual data entry, reducing errors and saving valuable time for medical staff.
A clinic saw a 25% improvement in appointment scheduling accuracy, leading to better patient flow and reduced wait times.
Patient360 recorded a 92% user satisfaction rating among care providers, reflecting its positive impact on their daily operations.
Moving forward, we remain committed to enhancing and improving Patient360 through ongoing efforts:
Expand Integration Capabilities: Actively partner and collaborate with more diverse electronic medical record (EMR) systems to significantly broaden our compatibility and reach
User Feedback-Driven Updates: Gather and incorporate user testing on a quarterly basis, to refine and improve the UX and functionality of Patient360
Accessibility Focus: Rigorously enhance the accessibility of Patient360, ensuring it's user-friendly for individuals with varying abilities and supports a wider range of assistive technologies.